1. Introduction
Welcome to CosmoQuest VR. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, interact with our services, or communicate with us. We comply with applicable data protection regulations, including the UK General Data Protection Regulation and the Data Protection Act 2018.
2. Information We Collect
We collect different types of information to provide and improve our services:
Personal Information: Name, email address, phone number, and any details you provide when contacting us or signing up for updates.
Technical Data: IP address, browser type, device information, and website activity logs.
Usage Data: Information about how you use our website, including session duration, visited pages, and navigation behavior.
Cookies and Tracking Technologies: Data collected through cookies to enhance your browsing experience (see our Cookie Policy for details).
3. How We Use Your Information
We process your personal data for the following purposes:
To provide and personalize our services.
To improve website performance and user experience.
To communicate with you regarding updates, promotions, or customer support inquiries.
To comply with legal obligations and ensure security.
To analyze traffic and trends using anonymized data.
4. Legal Basis for Processing
We process personal data under the following legal bases:
Consent: When you provide explicit consent for marketing communications or non-essential cookies.
Contractual Necessity: When processing is required to provide the services you requested.
Legitimate Interest: When processing is necessary for business improvements, security, and fraud prevention.
Legal Obligation: When compliance with applicable laws requires us to process or retain certain data.
5. Data Sharing and Third Parties
We do not sell or rent your personal data. However, we may share information with trusted third parties in the following cases:
Service Providers: We work with third-party partners to provide hosting, analytics, and security services.
Legal Compliance: If required by law, court order, or regulatory authority.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to a successor entity.
6. Data Protection & Security
We implement strict security measures to protect your personal data:
Encryption: Data transmission is secured using encryption protocols.
Access Control: Only authorized personnel can access sensitive information.
Regular Security Audits: We continuously monitor and update our security practices.
7. Your Rights Under UK GDPR
As a user, you have rights under the UK GDPR, including:
Right to Access: Request a copy of your personal data.
Right to Rectification: Correct any inaccurate or incomplete data.
Right to Erasure: Request the deletion of your data under certain conditions.
Right to Restrict Processing: Limit how your data is used.
Right to Data Portability: Receive your data in a structured format.
Right to Object: Withdraw consent for marketing or data processing based on legitimate interest.
Right to Lodge a Complaint: File a complaint with the UK Information Commissioner’s Office if you believe your data rights have been violated.
8. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. When no longer needed, data is securely deleted or anonymized.
9. International Data Transfers
As part of our operations, we may store or process data outside the UK. If data is transferred internationally, we ensure compliance with adequate protection measures under UK GDPR regulations.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any significant changes will be notified via email or website announcements. Please review this page regularly for updates.
11. Contact Us
For any questions about this Privacy Policy or data handling practices, contact us:
Email: info@cosmoquestvr.com
Phone: +44 161 437 6205
Address: 42 Trenchard Dr, Wythenshawe, Manchester M22 5NA, UK